RETURN POLICY
Gunjan Saree does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when the customer has received the product, customer may contact us for a return customercare@gunjansaree.com
Note: In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send product photo to
Replacement
Replacement can be done under two circumstances:
- In case the customer has received damaged/defective/wrong product.
To replace any items, please inform at our email at customercare@gunjansaree.com
Once the shipment gets delivered to the customer & they asked for replacement of unwanted or not interested or placed wrongly products so we will not do the replacement on such case
Shipping Charges
- In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end. Note: The package will be picked up within 2-4 business days from customer’s end.
- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only
REFUND POLICY
Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.
Note: Refund will only be done in case the customer has received Damaged/Defective/Wrong Product, Refund will be processed through same mode within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us
Time Span of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund:
Paid Through Debit / Credit Card or Net Banking – Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected to the account/card/wallet in 4-10 working days.
Late or missing refunds
If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform at our e mail
Cancellations
Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.
Note: once the order has been dispatched, it cannot be cancelled under any circumstances & also customer cannot claim for the refund
Gunjan Saree shall cancel your order under the following circumstances:
Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.
Note: once the order is cancelled, the customer will get a cancellation E-mail stating the reason behind cancellation from our end.
Area not serviceable: Gunjan Saree will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.
Any other Reason: Gunjan Saree shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.